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How can we help?
We work alongside the Integrated Discharge Hub, Adult Social Care and Stoke-on-Trent City Council's emergency duty team to support vulnerable residents in the hospital and in the community to live independently at home.
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Returning people safely home from hospital
We can help when someone’s changing needs prevent them from being discharged from hospital. Our expert team ensure people return safely home with:
- equipment deliveries
- short-term food parcels
- heating issues, we’ll work to find a solution or offer a winter warm pack
- quotes for home clean-ups
- low-level tidying to remove trip hazards
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Supporting people to stay independent
We can help people live independently in the community with:
- a home, health and wellbeing check
- food and medication deliveries
- the preparation of hot and cold food or drinks
- heating issues, we’ll work to find a solution or provide a winter-warm pack
- a low-level tidy to remove trip hazards
- equipment or aid deliveries
- medication reminders
- help opening and responding to letters to manage their home or tenancy
- planned appointment support
Who is this service for?
Vulnerable adults over 18, who live in Stoke-on-Trent living in the community or in an extra-care housing scheme.
A referral must be made by the Integrated Discharge Hub, Adult Social Care, or Stoke-on-Trent City Council's emergency duty team.