How we're keeping our customers safe

COVID-19 (Coronavirus)

If you have been advised to self-isolate please let us know as soon as possible on 0333 014 3389.

If you can’t leave the house to buy food or pick up prescriptions

If you can’t leave the house to buy food or pick up prescriptions

If you have no other means of support and you cannot leave the house to shop or to pick up a prescription you can call the number below for help and support:

If you need some other help or support you can call us on 01782 744533 and we will see if we can help or suggest other agencies who may be able to help.

The government have also issued a support service for people who are considered to be a clinically extremely vulnerable person. You can register for this support on the government's website

For the safety and wellbeing of our customers and to reduce the spread of the Coronavirus we are:

  • Refocusing our volunteers to provide telephone support for our most vulnerable customers. If you are directly affected by this please contact the Revival team on 0333 014 3389 or email for further advice.
  • Our other services remain the same for the time being (including our repair team, home from hospital services and advice line) but if we do need visit your home we will ask you the following questions before we visit you:
    • Have you been advised to self-isolate?
    • Do you have any of the symptoms relating to the Coronavirus:
      • A high temperature – you feel hot to the touch on your chest or back?
      • A new, continuous cough – this means you’ve started coughing repeatedly.

If you answer yes to either of those questions we will make arrangements on a case by case basis to ensure that you receive the help, support and service you need.